Issue link: http://www.wacmagazine.com/i/721677
WAC 2015–2016 T here are so many things to talk about when you look back at the passing of a year at the Washington Athletic Club. The WAC is such a diverse and complete world. Do you highlight the visible physical improvements and updates to the multiple facilities? Do you focus on the behind-the-scenes infrastructure and the technology upgrades? We could show you the numbers of new programs, events and offerings. We could point to new targeted member communication through print and electronic media. We could go area by area, making sure we feature every one of the departments and amenities that make the WAC perhaps the most full-service city athletic club in America. Truly, the progress and evolution of the WAC never stops. Member leaders and management are continuously driven to find new and better ways to serve the membership. The focus never changes—provide great experiences for the Club's members and guests. Remaining the region's premier fitness, social and professional community requires push and growth and change. To that end, each WAC department annually creates an updated five-year Strategic Plan of ideas—big and small—and a one-year Operating Plan that prioritizes which of those ideas we can fulfill in the year ahead based on needs and resources. The annual timeline in this issue of WAC Magazine pulls out some of the fun and memorable results of the past 12 months. Better fitness equipment, faster Wi-Fi, and new carpet and furniture are all part of fulfilling the mission of enriching the quality of life of our members. These measurables are fun to look back on and feel good about—but they are just parts of the whole. The sum of these parts is how members feel when they come to the WAC and the memories they make that cannot be placed in a graph or chart. After all, when all is said and done, member experiences matter most. So enjoy the timeline. I know I did. But remember that it's just a glimpse of all that happened this past year at the WAC—and of all that is yet to come! cnelson@wac.net A look back at 2015–2016 and a nod to the memories EXECUTIVE REPORT Introduction by Chuck Nelson, President & CEO 22 | Washington Athletic Club Magazine | SEPTEMBER / OCTOBER 2016