Issue link: http://www.wacmagazine.com/i/404125
20 | Washington Athletic Club Magazine | NOVEMBER / DECEMBER 2014 SAMANTHA BEAR Samantha started at the Spa in 2013 but was quickly whisked away to the Club Shop. As Assistant Manager, she has made substantial contributions and improvements in the past year. Her merchandising skills, product selection, and superb customer service have elevated the level of service in the Club Shop and helped create a beautiful retail space for members to enjoy. Merchandising & Spa Operations Manager Suzana Sakay says she hears compliments about Samantha's work almost daily. "Samantha is a great leader for her retail team, always showing them ways to improve their customer service," Suzana says. "She leads by example and inspires her team to excel." Samantha says she has enjoyed "decluttering" the Club Shop. She also has been instrumental in helping transition to espresso service and the introduction of Starbucks coffee. DID YOU KNOW? ✪ Samantha was a ballet and jazz dancer for six years and competed all over California. ✪ She visited Seattle once before moving from the Golden State. ✪ She was a nursing assistant for three years at a hospital in Fresno, California, where she was born. ✪ She recently graduated from massage school and enjoys hot yoga and running. MANAGER OF THE QUARTER › FALL 2014 Teamworks "Her merchandising skills, product selection, and superb customer service have elevated the level of service in the Club Shop."