Issue link: http://www.wacmagazine.com/i/1160216
SEPTEMBER / OCTOBER 2019 27 club life ask member services SATURDAYS AT THE WAC Last Saturday of the month, 5–7:30 pm Children under 5 must be accompanied by an adult. Reservations required. Email Tamra Sherwood at tsherwood@wac.net. INTRODUCING FOR KIDS AND FAMILIES SEPTEMBER 28 Dive-In Movie at the Pool: Up OCTOBER 26 Glow-in-the-Dark Capture the Flag & Pumpkin Bowling in the Gym. Costumes encouraged! NOVEMBER 30 WACky Obstacle Challenge in the Gym DECEMBER 28 Dive-In Movie at the Pool: Mary Poppins Returns $10 /child $20 /family By Michelle Pinson, VP Membership & Marketing Last month marked the sixth anniver- sary of the launch of WAC Listens, our online feedback and recognition tool. I was thinking about this month's WAC Magazine feature, the introduction of new WAC Chairwoman Rose Mitchell. Her observation about how feeling heard can create a sense of community touches on an important characteristic of our club. rough WAC Listens, members have the opportunity to share feedback anytime, any- where. WAC managers see that feedback regularly and take it to heart. As Rose says, "If you're not listening, you're not engaging." Here are some of the questions we hear about WAC Listens. Q. What kind of feedback would you like to receive through WAC Listens? A. In short, all feedback is welcome! Although feedback tools are often used when something goes wrong, we are pleased to say that WAC members break the mold here (as with many other things!). Yes, we do get important feedback about how a specific experience could have gone better. But WAC Listens is just as often used to tell us when things go right. We've also recently noticed an uptick in members using WAC Listens to share general ideas and thoughts for the future of the Club. We love to see members' passion for the WAC! Q. What happens to the feedback you receive? A. We read it and respond! Each WAC Listens submission is received by Member Services and reviewed by the executive team. Each submission is acknowledged with an electronic receipt and followed up on by an email or call from a department manager within 24 hours. WAC team members who receive kudos through WAC Listens are presented with a certificate. Where improvement is needed, appropriate steps are taken to enhance service. & A Q View the Ask Member Services archive at wac.net/ask-member-services. Ask Member Services Visit Member Services in the lobby. 8 am–5 pm, Monday–Friday • membership@wac.net • 206.464.3068